BISO Arts & Crafts

Authentic Sri Lankan Handcrafted Arts & Gifts

Privacy Policy

Last Updated: April 2026  |  ABN: 30 787 789 274  |  [email protected]  |  1300 701 228

1. Introduction

BISO Arts & Crafts (“BISO”, “we”, “us”, “our”) is an Australian business that sources and sells authentic, handcrafted Sri Lankan art, wooden carvings, masks, and home decor items to customers across Australia. We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit biso.com.au, make a purchase, or contact us.

By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

2. Who We Are

Business Name: BISO Arts & Crafts

ABN: 30 787 789 274

Website: https://biso.com.au

Email: [email protected]

Phone: 1300 701 228

Location: Quinns Rock,Western Australia, Australia

3. What Personal Information We Collect

3.1 Information You Provide

When you place an order, create an account, or contact us, we may collect:

• Full name
• Delivery and billing address
• Email address
• Phone number
• Payment information (processed securely by Stripe or PayPal — we do not store your card details)
• Order history and preferences
• Any messages or correspondence you send us

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on site
• Referring website
• Device type (desktop, mobile, tablet)

This information is collected via cookies and similar technologies to improve website performance and your shopping experience.

3.3 Cookies

We use cookies to:

• Maintain your shopping cart and session
• Remember your login preferences if you select ‘Remember Me’
• Analyse website traffic and improve our service

You can control cookie settings through your browser. Please note that disabling cookies may affect some website functionality. Login session cookies last for two days, and preference cookies last for up to one year.

4. How We Use Your Personal Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your enquiries and provide customer support
• Process returns, exchanges, and refunds
• Improve our website, products, and services
• Send marketing communications (only where you have opted in)
• Comply with our legal obligations under Australian law

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Who We Share Your Information With

We only share your personal information with trusted third parties who help us operate our business:

5.1 Payment Processors

Stripe and PayPal process your payment information securely. BISO does not store your full credit card details. These processors have their own privacy policies and comply with PCI DSS standards.

5.2 Shipping & Logistics

We share your name and delivery address with our shipping partners (Australia Post and other carriers) to fulfil your order.

5.3 Website & Technology

Our website is hosted on a secure platform. We use Gravatar for profile images on blog comments. We may use Google Analytics to understand website traffic — this data is anonymised and aggregated.

5.4 Legal Requirements

We may disclose your information where required by Australian law, court order, or government authority.

6. How We Store and Protect Your Information

Your personal information is stored securely on Australian and internationally hosted servers with appropriate technical and organisational safeguards. We use SSL encryption on all pages of our website to protect data in transit.

We retain your information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order information is generally retained for 7 years for tax and legal compliance.

In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

7. Your Rights Under the Australian Privacy Act

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with us or the OAIC if you believe your privacy rights have been breached

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Marketing Communications

If you have opted in to receive marketing emails, we may send you updates about new products, promotions, and artisan stories. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at [email protected].

We will not send you marketing communications if you have not opted in.

9. International Transfers

As we work with artisans based in Sri Lanka and use international technology platforms, some of your data may be processed or stored outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place consistent with the Australian Privacy Principles.

10. Children’s Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised date. We encourage you to review this policy periodically.

12. Contact Us & Complaints

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]

Phone: 1300 701 228

Website: https://biso.com.au/contact-us/

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

This policy is effective as of April 2026 and complies with the Australian Privacy Act 1988 (Cth).